Problem:  Installation help files fail to open in Google Chrome or Internet Explorer 11

【相关信息】
Article ID: 40070
Bug Id: N/A
Software:
ArcSDE 10.1, 10.2, 10.2.1, 10.2.2
Defense Solutions 10.1, 10.2
ArcGIS Workflow Manager 10.1, 10.2
Esri Production Mapping 10.1, 10.2, 10.3
Esri Defense Mapping 10.1, 10.2, 10.3
ArcGIS for Desktop Advanced 10.1, 10.2, 10.2.1, 10.2.2, 10.3
ArcGIS for Desktop Standard 10.1, 10.2, 10.2.1, 10.2.2, 10.3
ArcGIS for Desktop Basic 10.1, 10.2, 10.2.1, 10.2.2, 10.3
ArcGIS for Windows Mobile 10.1, 10.2
ArcGIS for Server 10.1, 10.2, 10.2.1, 10.2.2, 10.3
ArcGIS Runtime SDK for Windows Phone 10.1.1, 10.2
ArcGIS Runtime SDK for WPF 10.1.1, 10.2, 10.2.2, 10.2.3
ArcGIS Runtime SDK for Java 10.1.1, 10.2, 10.2.2, 10.2.3
ArcGIS Engine for Linux 10.1, 10.2, 10.2.1, 10.2.2, 10.3
ArcGIS Engine for Windows 10.1, 10.2
Esri CityEngine 2014.1
ArcGIS Workflow Manager for Desktop 10.1, 10.2, 10.2.1
ArcGIS Data Reviewer for Desktop 10.1
ArcGIS Data Reviewer for Server 10.1
ArcGIS Solutions 10.1, 10.2
Portal for ArcGIS 10.1, 10.2, 10.2.1, 10.2.2, 10.3
Platforms: N/A

【问题描述】
Local install help (Installation Guide) HTML document (.htm) files do not open if Google Chrome or Internet Explorer 11 are the default browsers. However, the install help .htm file opens in Internet Explorer 10 and earlier versions, and in the Mozilla Firefox browser.

The following error is returned when attempting to open the .htm file for ArcGIS 10.3:
"Unable to open this help system".



The following error is returned when trying to open the .htm file for ArcGIS 10.2 and earlier versions:
"Failed to Open Help File".



【原因】
Google Chrome and Internet Explorer 11 do not allow xmlhttprequest requests used by the installation help files to access and read local files. Although Google Chrome is listed as a supported browser, this limitation prevents access to index.html, the local help file.


Opening 'index.html' may also fail in unsupported browsers such as Konqueror.