Error:  ArcMap returns an application error upon closing if installed on Windows 8.1

【相关信息】
Article ID: 41769
Software:
ArcGIS for Desktop Advanced 10.1, 10.2
ArcGIS for Desktop Standard 10.1, 10.2
ArcGIS for Desktop Basic 10.1, 10.2
Platforms: N/A

【错误信息】
"ArcGIS Desktop has encountered a serious application error and is unable to continue."


Steps to Reproduce

1. Install Windows 8.1 or upgrade from Windows 8.0 to 8.1.
2. Install ArcGIS Desktop 10.2.
3. Launch ArcMap and load a sample map or add a shapefile.
4. Close ArcMap or edit the map using editing tools.

Closing ArcMap through menu bar (File > Exit), or clicking the 'Close' button causes the application error. Editing the map also causes the application error to occur randomly.

【错误原因】
ArcGIS Desktop 10.2 is supported on Windows 8, but not Windows 8.1, however ArcGIS 10.2.1 has been certified for Windows 8.1.


Esri recommends reading the system requirements of any installed software before upgrading the operating system.