Problem: ArcMap crashes during Loading Document launch stage
【相关信息】
Article ID: 45924
Bug Id: N/A
Software:
ArcGIS for Desktop Advanced 10.1, 10.2, 10.2.1, 10.2.2, 10.3, 10.3.1
ArcGIS for Desktop Basic 10.1, 10.2, 10.2.1, 10.2.2, 10.3, 10.3.1
ArcGIS for Desktop Standard 10.1, 10.2, 10.2.1, 10.2.2, 10.3, 10.3.1
Platforms:
Windows Windows 8, Server 2012, Server 2008, Windows 7, Server 2008 R2, Windows 8.1, Server 2012 R2
【问题描述】
ArcMap unexpectedly exits during the "Loading Document..." stage on startup. No error code is displayed.
【原因】
This can result from an upgrade to Python 2.7.11, which was released on December 12, 2015.
In the newly released version, there is a line in the code that makes the following statement, where 'PyWin_DLLVersionString' now is "2.7-32".
This statement searches for the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Python\PythonCore\2.7-32\PythonPath, which does not exist.
Article ID: 45924
Bug Id: N/A
Software:
ArcGIS for Desktop Advanced 10.1, 10.2, 10.2.1, 10.2.2, 10.3, 10.3.1
ArcGIS for Desktop Basic 10.1, 10.2, 10.2.1, 10.2.2, 10.3, 10.3.1
ArcGIS for Desktop Standard 10.1, 10.2, 10.2.1, 10.2.2, 10.3, 10.3.1
Platforms:
Windows Windows 8, Server 2012, Server 2008, Windows 7, Server 2008 R2, Windows 8.1, Server 2012 R2
【问题描述】
ArcMap unexpectedly exits during the "Loading Document..." stage on startup. No error code is displayed.
【原因】
This can result from an upgrade to Python 2.7.11, which was released on December 12, 2015.
In the newly released version, there is a line in the code that makes the following statement, where 'PyWin_DLLVersionString' now is "2.7-32".
This statement searches for the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Python\PythonCore\2.7-32\PythonPath, which does not exist.
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To resolve this issue, use one of the three workarounds provided below.
Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.
Workaround 1 1. Click Start > Run, and type 'regedit'. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Python\PythonCore\2.7
2. Right-click the 2.7 folder and select Rename. Rename the '2.7' folder to '2.7-32'.
3. When this is completed, the path must look like this:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Python\PythonCore\2.7-32
4. Close the Registry Editor and open ArcMap.
Workaround 2 1. Open the Windows Control Panel. 2. Uninstall Python 2.7.11 from the system. 3. Select ArcGIS for Desktop and click 'Uninstall/Change'. 4. Select Modify. 5. Click the drop-down arrow next to 'Python' and select the option, 'X This feature will not be available'. 6. Allow the installer to remove Python from the ArcGIS Desktop installation. 7. Once the above steps are completed, again select ArcGIS for Desktop, and click 'Uninstall/Change'. 8. Select Modify. 9. Click the drop-down arrow next to Python and select the option, 'This feature will be installed on the local hard drive.' 10. Allow the installer to remove Python from the ArcGIS Desktop installation.
Workaround 3 1. Open the Windows Control Panel. 2. Uninstall Python 2.7.11. 3. Uninstall ArcGIS for Desktop. 4. Reinstall ArcGIS for Desktop.
【其它相关参考】
【创建及修改时间】
Created: 12/10/2015 Last Modified: 12/11/2015
【原文链接】
http://support.esri.com/en/kno ... 45924
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